Troubleshooting

Table of contents

1. Missing Boot Files
   1. Fix
2. Temporary User
   1. Fix
3. Unable to change Computer Name
   1. Fix 1
   2. Fix 2
4. Unable to change Workgroup
   1. Fix 1
   2. Fix 2

---

Missing Boot Files

This issue occures when:

• N/A

Fix

N/A

Temporary User

This issue occurs when:

• The user’s directory is removed from a domain-joined computer
• A virus or program edits the registry profile

Fix

1. Log in as an administrator
2. Open regedit.exe
3. Navigate to:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList
   

4. Rename the Key to remove the .bak or .back from the end of its name, or remove the Key
5. Reboot the system

It is always recommended to backup the registry before making changes

Unable to change Computer Name

This issue occurs when:

• N/A - Unknown

Fix 1

1. Open an elevated PowerShell
2. Enter the prompt:

   Rename-Computer -NewName "NEW_PC_NAME"
   

3. Reboot the system

Fix 2

1. Open an elevated command prompt
2. Enter the command:

   wmic computersystem where name="%computername%" call rename name="NEW_PC_NAME"
   

3. Reboot the system

Replace NEW_PC_NAME with the name you want to set

Unable to change Workgroup

This issue occurs when:

• N/A - Unknown

Fix 1

1. Open an elevated PowerShell
2. Enter the prompt:

   Add-Computer -WorkGroupName "NEW_WORKGROUP"
   

3. Reboot the system

Fix 2

1. Open an elevated command prompt
2. Enter the command:

   wmic computersystem where name="%computername%" call joindomainorworkgroup name="NEW_WORKGROUP"
   

3. Reboot the system

Replace NEW_WORKGROUP with the workgroup name you want to set